Fastrax - The specialists in customised athletics clothing for clubs and teams

CROP TOPS
FLEECES
JACKETS
RUNNING BOTTOMS
OTHER PRODUCTS
Complete Runner

Our sister site, the Complete Runner, is your online source for all running and athletics shoes, clothes and accessories. You can use the links below to go directly to the department you want.

COMPLETE RUNNER PRODUCTS
Complete Runner

Existing customers can use our online order form to reorder their kit.

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Affiliates

 

Delivery

We always try to deliver items quickly and efficiently by one of the methods below.

Delivery of some Popular FASTRAX styles of vests, shorts and running tops may be possible within a few days.

However, at busy times e.g. around the time of say the London Marathon, Great North Run, regional and national championships and for Custom Designs delivery may take a little longer. At such times we suggest you allow around 6 weeks for delivery) As a guide we try to deliver Custom designs within 3-4 weeks and will do all we can to meet that objective - but we cannot guarantee it.

Always try to place your order early and if you need items by a specific date please make that clear to us at the time of your initial enquiry/placing the order. If we can't meet your deadline we will be 'up front with you' and tell you the best we feel we can do.

Typically we use three methods of delivery:

  • A. ROYAL MAIL - for non urgent, low value parcels of varying weights. Price range 2.50 - 7.50p inc VAT
  • B. CARRIER DELIVERY - for larger parcels (in value or weight). Delivery USUALLY within 24 hours. Signature required. Price range 9.50 - 12.50p inc vat depending on postcode area for Mainland addresses. Highlands & Islands & N. Ireland destinations may vary.

     

     
  • C. SPECIAL DELIVERY - via Royal Mail. GUARANTEED by 1pm next working day (Mon-Fri. Signature required. Price range 5.00 - 21.00 depending on WEIGHT.
  • Orders & Delivery
  • Club Contact
  • Payment

Delivery

We always try to deliver items quickly and efficiently by one of the methods below.

Delivery of some Popular FASTRAX styles of vests, shorts and running tops may be possible within a few days.

However, at busy times e.g. around the time of say the London Marathon, Great North Run, regional and national championships and for Custom Designs delivery may take a little longer. At such times we suggest you allow around 6 weeks for delivery) As a guide we try to deliver Custom designs within 3-4 weeks and will do all we can to meet that objective - but we cannot guarantee it.

Always try to place your order early and if you need items by a specific date please make that clear to us at the time of your initial enquiry/placing the order. If we can't meet your deadline we will be 'up front with you' and tell you the best we feel we can do.

Typically we use three methods of delivery:

  • A. ROYAL MAIL - for non urgent, low value parcels of varying weights. Price range 2.50 - 7.50p inc VAT
  • B. CARRIER DELIVERY - for larger parcels (in value or weight). Delivery USUALLY within 24 hours. Signature required. Price range 9.50 - 12.50p inc vat depending on postcode area for Mainland addresses. Highlands & Islands & N. Ireland destinations may vary.

     

     
  • C. SPECIAL DELIVERY - via Royal Mail. GUARANTEED by 1pm next working day (Mon-Fri. Signature required. Price range 5.00 - 21.00 depending on WEIGHT.

Club Contact

All orders MUST be placed by a nominated person in your club/organisation who we refer to as the Club Contact. However, especially in the case of large clubs, you may nominate more than one Club Contact. We do not normally accept orders from individual club members for club kit ... but see Why Choose Fastrax? for benefits to individual members. You can place your order in one of three ways:

By Telephone

You can discuss or place your order with one of our staff by ringing 01943 601581 at any time between 10am and 5pm each weekday.

Jo(anna) Fricker is in charge of our clubs department and is the person you will normally speak to.

Outside of these times you can leave a voicemail message giving us your name, telephone number and a brief description of your requirements and we will call you back at the first available opportunity. There are no staff present in our Clubs Department on Saturday or Sunday.

On-line order form

For customers who already have an account with us you can place your order on-line using the on-line order form.

By email

You can send an email detailing your requirements to Jo (jo@completerunner.co.uk). Please request an acknowledgement of your order.

Payment

 

All prices include VAT.

Pre-payment is required on the first order from all new customers. We will provide you with a proforma invoice detailing all items including goods, set-up and print charges where appropriate. Thereafter we will invoice orders on the basis that they are paid in full within 14 days of the date of the invoice. Club Contacts are asked to liaise closely with their treasurer/accounts department to ensure that we receive payment within this period.

Debit Cards are accepted WITHOUT a surcharge.

However Visa & Master Card payments DO incur a surcharge of 1.5%

Cheques should to be made payable to THE COMPLETE RUNNER LTD - with payment within 14 days of receipt of goods

We find it helpful if you either return a copy of the invoice(s) with your payment or alternatively write the numbers of the invoices to which the payment relates, on the back of the cheque. We do not acknowledge receipt of payment.

We can also accept payment by BACS. Please contact us to arrange this.

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